• Home
  • Return and Refund Policy
Return & Refund Policy


All bags will be inspected / checked by the seller before ship out, to ensure all items shipped later are in good conditions. 
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. 
The return & refund policy is only valid within 5 working days from the date of purchase, 
After these 5 working days no return or exchange service will be accepted.
 
All requests will be inspected and processed within 5 working days after receiving the buyer. 
Owner will notify buyer of the return/refund progress through Whatsapp / Email / Calls / Messenger.


1.1  Return / Refundable when
-  The wrong product shipped by the seller only valid within 5 working days from the date of purchase.
-  The wrong address shipped by the seller,
-  The packaging should also be in original condition in the original shipping container as received 
-  Damaged / Defective Product by the seller, only valid within 5 working days from the date of purchase.
-  Damage caused by postal / courier service, only valid within 5 working days from the date of purchase.
    * Take a clear picture and send it to us
-  The customer will receive their refund or reissue within 3 after the confirmation. 


1.2  Non Return / Non Refundable when
-  Wrong product / item(s) ordered by buyer.
-  Product / item(s) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, alcohol etc.)
-  Product / item(s) damaged by misuse or activities other than the intended purpose change of mind
-  Non refundable requested will be entertain for any wrong delivery location selected by buyer
    * you might need to top up for the different of delivery charges, if any caused.
-  If the goods / products have been used or damaged by the customer, there will not be any refund 
-  DT BAG & FASHION BOUTIQUE  will also not be responsible if your shipment is lost during the return transit 


1.3 General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
-  The product must be unused and unworn.
-  The product must be in its original state and packaging with the original tags attached.
-  Sticker on the box should not be removed or altered in any form.
-  Returned products are inspected by our Quality Assurance Department. If there is any increased damage to the product Material  &  Hardware destruction, defect, or        deviation, we won’t fully refund the cost of any increase damage products.


Please contact us at 
[email protected]  or 0176156097 if you have any questions or doubts.