Return & Refund Policy
All bags will be inspected / checked by the seller before ship out, to ensure all items shipped later are in good conditions.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition.
The return & refund policy is only valid within 5 working days from the date of purchase,
After these 5 working days no return or exchange service will be accepted.
All requests will be inspected and processed within 5 working days after receiving the buyer.
Owner will notify buyer of the return/refund progress through Whatsapp / Email / Calls / Messenger.
1.1 Return / Refundable when
- The wrong product shipped by the seller only valid within 5 working days from the date of purchase.- The wrong address shipped by the seller,
- The packaging should also be in original condition in the original shipping container as received
- Damaged / Defective Product by the seller, only valid within 5 working days from the date of purchase.
- Damage caused by postal / courier service, only valid within 5 working days from the date of purchase.
* Take a clear picture and send it to us-
1.2 Non Return / Non Refundable when
- Wrong product / item(s) ordered by buyer.
- Product / item(s) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, alcohol etc.)
- Product / item(s) damaged by misuse or activities other than the intended purpose change of mind
- Non refundable requested will be entertain for any wrong delivery location selected by buyer
* you might need to top up for the different of delivery charges, if any caused.- If the goods / products have been used or damaged by the customer, there will not be any refund
- DT BAG & FASHION BOUTIQUE
1.3 General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
- The product must be unused and unworn.
- The product must be in its original state and packaging with the original tags attached.
- Sticker on the box should not be removed or altered in any form.
- Returned products are inspected by our Quality Assurance Department. If there is any increased damage to the product Material & Hardware destruction, defect, or deviation, we won’t fully refund the cost of any increase damage products.
Please contact us at [email protected] or 0176156097 if you have any questions or doubts.